Google Services Specialist

Are you an analytical thinker who loves problem solving? We want you! Use all of those problem-solving skills and act as a go-between for our clients and Google.

Job Responsibilities:

• Assist our customers with claiming and/or creating their Google Business Profile.
• Solve issues, develop procedures, and communicate with Google to get our client’s correct information into Google’s map database.
• Monitor Google Search Console and Bing Webmaster accounts for all divisions to identify and correct issues.
• Monitor Google Analytics for fluctuations that could signal search or performance issues.
• Ensure that customer business information is accurate on a variety of search platforms such as Google Maps and Yelp.
• Consistently adapt strategies and procedures in response to changes Google makes to their algorithm.

Qualifications and Abilities:

• Excellent telephone skills
• Customer Service experience a plus
• Ability to adapt to a constantly changing environment
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Strong organizational, time management, and analytical skills
• Ability to learn quickly Strong attention to detail with consistent accuracy
• Active listener
• Capability to notice trends and patterns in data

Benefits:

• Great Hours: Monday-Friday 8am-5pm
• 100% employer-paid health insurance
• Matching 401(k) retirement
• FREE Gym Membership
• We get food….A LOT!
• Casual work attire And More!

IT Help Desk

Do you love solving problems that others can’t fix? Do you know how to turn something off and back on again? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! Our IT Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software, by performing a variety of duties.

Essential Duties and Responsibilities include the following:

• First line of support for internal and external staff members for workstation, laptop, tablet, and mobile device-related questions
• Responsible for new employee station setup
• Responsible for hardware, software, and device support on a mixed network of Linux, Windows and Mac workstations
• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions
• Support, inventory, and management of various company workstations, laptops, tablets, mobile devices, and other hardware used internally and by outside staff
• Assist with purchase and renewal of new and existing company and customer domains
• Serves as backup domain administrator
• Other duties as assigned

Qualifications:

• Excellent customer service skills
• Associate degree in Computer Information Technology desirable or a related field or equivalent combination of education and experience
• Deadline oriented - with an appropriate sense of urgency
• Demonstrates excellent verbal, written, and interpersonal communication skills with an ability to present complex ideas in a clear, concise fashion to technical and non-technical internal customers
• Analytical skills for root cause analysis and troubleshooting

Lead Research Analyst

We’re looking for a skilled Lead Research Analyst that will be responsible for prospecting, qualifying, and generating new sales leads to support the sales department.

Requirements:

• Identify and develop new business prospects from multiple sources including individual research, inbound marketing leads, and prospect lists
• Actively pursuing new lead sources
• Manage data for prospective customers by ensuring all information is accurate
• Find and implement best resources for new client leads based on the current database
• Assists order transfer during major holidays: Valentine’s Day, Mother’s Day, Thanksgiving, Christmas, etc.
• Serves as backup for sales administrative assistant

Qualifications and Abilities:

• Demonstrate excellent time management, prioritization, and multi-tasking skills
• Computer skills with typing accuracy
• Dependability
• Strong attention to detail with consistent accuracy
• Must be highly organized

Benefits:

• Great Hours: Monday-Friday 8am-5pm
• Paid Vacation
• Competitive Compensation
• Free Gym Membership
• We get food….A LOT!
• Casual work attire
• And More!

Software Engineer

We're looking for a logical, technical, hard-working individual who is or wants to be a career-focused full-stack engineer. You'll be working in a learning, mentoring environment (with a coffee bar) where you can add new skill sets as you grow with our company (which has a coffee bar). You will be responsible for building software applications to provide the technical architecture of web-based software products. Did we mention the coffee bar?

Requirements:

• Software development experience
• Strong analysis, design, development and testing skills
• Usage of best practices in software development and architectural design patterns
• SQL knowledge of normalization, joins, query optimization, views, stored procedures and triggers
• Extremely self-directed and motivated by writing great software
• Capable of troubleshooting and bug detection within legacy software
• Able to work well individually and collaborate with a team
• Capable of explaining technical information to non-technical people

Not required but extra awesome:

• MySQL relational databases
• Knowledge of PHP, JavaScript, jQuery, CSS, HTML5
• PHP Unit Testing
• PHP Slim Framework
• Amazon Web Services™ general knowledge
• Salesforce™ development/integration experience
• UI/UX design experience
• SASS, SCSS and other CSS variations
• Linux Experience
• Knowledge of building APIs
• 5+ years of corporate development experience
• BS or BA degree in a technology-related field
  

Other Inquiries

If you do not see an open position, apply today and we will hold your resume, up to 1 year, until a fitting position becomes available.